Pre-Order Policy

At Hollywood Heroes we strive to bring you the latest in new collectibles. From our website you can pre-order any new item from our vast collection before it is released, and it will be shipped to you once it's shipped to us. We have a limited stock of pre-orders and in many cases, will sell out very quickly. Many items have limited run quantities and may not be available after the release date.

Payment:

In order to bring you our swift, confident service, we require full payment for the item when you place the order. This helps us keep track of inventory and guarantees you the item. It helps ensure that we do not oversell an item, as many websites who do not take payment until shipment, or only take a deposit, will do. If you order from us, you are guaranteed an item as long as we receive the item in mint condition from the manufacturer.

Shipment:

We are not responsible for any delays caused by the manufacturer. Sometimes companies withhold an item for longer than the estimated release date. We will update the item listing with any new information if the date is pushed back. 

You can be confident that once we receive the item, we will ship it within one (1) business day of its safe arrival at our warehouse. You will be notified of the item's shipment immediately.

Cancellation:

You must cancel your pre-order within fourteen (14) days of purchase in order to receive a full refund. You may cancel after that date, but you will be charged a 15% restocking fee. 

For our refund policy, please see this page.